This is your space, your process, your care.

You always have the right to:

  • Be treated with respect and without judgment

  • Ask questions and understand your treatment

  • Be involved in decisions about your care

  • Access your records when you need them

  • Speak up if something doesn’t feel right

Therapy should feel safe, collaborative, and transparent—always.

Your Rights

Maya Braden, LPC

Filing a Complaint

Your comfort, trust, and sense of safety matter in this space. If you have concerns about your care, I encourage you to share them directly whenever possible so we can work toward resolution together.

You have the right to file a formal complaint with the state licensing board that oversees Licensed Professional Counselors in Texas: Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave, Ste. 7.300, Austin, TX 78701
(512) 305-7700
https://bhec.texas.gov/tbhec/contact-us/

You can submit a complaint online or contact their office directly using the information above.

You also have the right to file a consumer complaint with the Office of the Attorney General, and can contact them using this link: https://www.texasattorneygeneral.gov/consumer-protection

Your voice is always valid, and there are multipleavenues to ensure your concerns are heard and appropriately addressed.

Access to Records